Terms and Conditions

Welcome to Puja's Kitchen!

These terms and conditions outline the rules and regulations for the use of PUJA'S KITCHEN's Website, located at https://pujaskitchen.in.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Puja's Kitchen if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Puja's Kitchen, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, PUJA'S KITCHEN and/or its licensors own the intellectual property rights for all material on Puja's Kitchen. All intellectual property rights are reserved. You may access this from Puja's Kitchen for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Puja's Kitchen

• Sell, rent, or sub-license material from Puja's Kitchen

• Reproduce, duplicate or copy material from Puja's Kitchen

• Redistribute content from Puja's Kitchen

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. PUJA'S KITCHEN does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of PUJA'S KITCHEN, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, PUJA'S KITCHEN shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

PUJA'S KITCHEN reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant PUJA'S KITCHEN a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of PUJA'S KITCHEN; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to PUJA'S KITCHEN. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of PUJA'S KITCHEN's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Returns & Refunds policy

At Puja's Kitchen, we strive to provide our customers with the best Bengali and Assamese cuisine experience. However, we understand that there may be occasions where you are not completely satisfied with your order. Our refund policy is designed to address these situations fairly and efficiently.

### 1. Food Order Errors

If you receive an incorrect order, please notify us immediately:

- Dine-in/Takeaway: Inform our staff on-site, and we will correct the order or provide a refund for the incorrect item.

- Delivery: Contact us or the delivery service within 30 minutes of receiving your order. We will arrange for the correct item to be delivered or offer a credit/refund.

### 2. Food Dissatisfaction

We take great pride in our dishes, but if you are not satisfied with your meal:

- Quality Issues: If the food is not fresh, overcooked, or contains a foreign object, please contact us within 24 hours. We will offer a replacement or a full refund.

- Taste Preferences: If you simply do not like the taste, we do not typically offer refunds. However, we may provide a complimentary sample of another dish for future orders.

### 3. Spice Level Issues

Our dishes are prepared with traditional spices:

- If the spice level is not as requested, please inform us immediately. We will adjust the spice level for future orders or offer a replacement for the current order.

### 4. Pick-up Orders and Packaging

For pick-up orders:

- Ensure you check your order before leaving the premises. If there are any issues, notify our staff immediately for corrections.

### 5. Undeliverable Orders

If a delivery cannot be completed due to incorrect address or inability to reach you:

- The order will be returned to the kitchen, and you may be charged for the delivery attempt. Please ensure your contact details are accurate and reachable.

### 6. Service Dissatisfaction

If you are unhappy with the service provided:

- Please contact us with your feedback. We aim to resolve any issues promptly and ensure a positive experience for all our customers.

Eligibility for Refund:

1. Order cancellation before preparation.

2. Incorrect or incomplete order delivery.

3. Significant delay in delivery (more than 30 minutes beyond estimated time).

4. Food quality issues (e.g., undercooked, spoiled, or contaminated).

5. Duplicate orders or incorrect charges.

Refund Process:

1. Contact our customer support within 24 hours of delivery or scheduled delivery time via phone, email, or WhatsApp.

2. Provide order number, reason for refund, and any supporting documentation (e.g., photos of incorrect order).

3. Refund will be processed within 3-5 business days.

Refund Amount:

1. Full refund for cancelled orders before preparation.

2. Partial refund for incomplete or incorrect orders (amount varies depending on issue).

3. Store credit or partial refund for quality issues (amount varies).

4. Full refund for duplicate orders or incorrect charges.

Exceptions:

1. Custom or special orders.

2. Orders with prior warnings of potential delays.

3. Orders cancelled after preparation has begun.

Additional Terms:

1. Refunds will be issued through the original payment method.

2. Refunds may take up to 7-10 business days to reflect on your statement.

3. Puja's Kitchen reserves the right to modify this refund policy at any time.

By ordering from Puja's Kitchen, you acknowledge acceptance of this refund policy.

### Contact Us

For any refund or service-related queries, please contact us at:

- Phone: +91 93877 42343

- Email: pujakitchenind@gmail.com / info@pujakitchen.in

Privacy & Cookies Policy

Puja's Kitchen website is owned by PUJA'S KITCHEN, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Puja's Kitchen, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Puja's Kitchen website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Puja's Kitchen, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via pujakitchenind@gmail.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to pujakitchenind@gmail.com.

Cookies Policy

At Puja’s Kitchen, we value your privacy and strive to provide a seamless online experience. Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

Types of Cookies We Use:

Essential Cookies: These are necessary for the core functionality of our website, such as navigating pages and accessing secure areas.

Preference Cookies: These cookies remember your preferences and settings to provide a more personalized experience.

Analytics Cookies: We use these cookies to gather data on how visitors use our website, helping us improve its performance and user experience.

Marketing Cookies: These cookies track your online activity to help us deliver relevant advertising and promotions.

Frequently asked questions

What is Puja's Kitchen?

Puja’s Kitchen: Authentic Assamese and Bengali Cuisine

Welcome to Puja’s Kitchen, your go-to cloud kitchen for authentic Bengali and Assamese delicacies. We specialize in bringing the rich flavors of Bengal and Assam right to your doorstep through our seamless delivery services on Zomato and Swiggy. Our menu features a variety of traditional dishes, from the spicy and tangy flavors of Assamese fish curry to the sweet and savory delights of Bengali sweets.

Our Services:

Online Ordering: Conveniently place your orders through Zomato and Swiggy for quick and reliable delivery.

Takeaway: Prefer to pick up your meal? We offer easy takeaway options for all our dishes.

Catering: Planning a small party or a special event? Our catering services are perfect for birthdays, family gatherings, and more.

Customer Feedback: We value your feedback and strive to continuously improve our offerings based on your suggestions.

At Puja’s Kitchen, we are committed to providing flavorful, hygienic, and high-quality food that brings the taste of home to your table. Enjoy the best of Bengali and Assamese cuisine with us!

How does your product/service work?

Puja’s Kitchen, we specialize in delivering authentic Bengali and Assamese cuisine right to your doorstep. Here’s how our service works:

• Ordering: You can place your order through popular food delivery platforms like Zomato and Swiggy. We also accept offline orders for small parties and birthdays. Simply browse our menu, select your favorite dishes, and place your order.

• Preparation: Once we receive your order, our skilled chefs start preparing your meal using fresh, high-quality ingredients. We focus on maintaining the traditional flavors and quality that our customers love.

• Delivery: After your meal is prepared, it is carefully packed to ensure it reaches you hot and fresh. Our delivery partners then bring your order to your specified location.

Customer Feedback: We value your feedback and strive to improve our services based on your suggestions. Many of our customers are repeat patrons who appreciate our consistent quality and variety.

Special Orders: For special occasions like small parties and birthdays, you can contact us directly to discuss your requirements. We offer customized menus and ensure timely delivery to make your event memorable.

How much does it cost?

At Puja’s Kitchen, the average cost for one order is approximately ₹100, exclusive of applicable taxes and charges. This makes it an affordable option for enjoying delicious Bengali and Assamese cuisine.

If you have any specific dishes in mind or need more detailed pricing information, feel free to check our menu on Zomato or Swiggy, or contact us directly. We’re always here to help you with your inquiries!

Do you offer catering services for events and parties?

Yes, Puja’s Kitchen offers catering services for small parties, birthdays, and other special events. We provide a variety of delicious Bengali and Assamese dishes tailored to your preferences. Whether you need a full-course meal or specific items, we can customize our menu to suit your needs. To inquire about our catering services, please contact us directly through our phone number or email, or place an order via Zomato or Swiggy.

How can I contact you?

You can reach us by +91 9387742343 /pujakitchenind@gmail.com/contact form link. We are always happy to answer your questions.

Where can I learn more about you?

Explore our collection of videos showcasing delicious Bengali and Assamese dishes, along with other Indian recipes.

Additionally, you can follow us on Zomato and Swiggy to stay updated with our latest offerings and customer reviews. If you have any specific questions or need more information, feel free to reach out to us directly through our contact details provided on these platforms.

Food Safety and Hygiene Policy

At Puja’s Kitchen, we prioritize the health and safety of our customers by adhering to the highest standards of food safety and hygiene. Our commitment to maintaining a clean and safe environment ensures that every meal we prepare is of the utmost quality.

1. Compliance with Regulations: We strictly follow the guidelines set by the Food Safety and Standards Authority of India (FSSAI).

Regular inspections are conducted to ensure compliance with all food safety regulations.

2. Staff Training: All staff members undergo comprehensive training on food safety and hygiene practices.

Regular refresher courses are provided to keep our team updated on the latest safety protocols.

3. Hygiene Practices: Handwashing stations are available, and staff are required to wash their hands frequently. Use of gloves, hairnets, and clean uniforms is mandatory for all kitchen staff. Regular sanitization of kitchen surfaces, utensils, and equipment is carried out.

4. Food Storage and Handling: Proper storage procedures are followed to prevent cross-contamination.

Perishable items are stored at appropriate temperatures to maintain freshness. All ingredients are sourced from reputable suppliers and checked for quality upon delivery.

5. Health Monitoring: Regular health check-ups are conducted for all staff members. Any staff member showing signs of illness is required to stay home until fully recovered.

6. Customer Safety: Clear labeling of potential allergens in our dishes. Immediate action is taken to address any food safety concerns raised by customers.

7. Continuous Improvement: We regularly review and update our food safety policies to incorporate best practices.

Customer feedback is valued and used to enhance our safety measures.

By implementing these stringent food safety and hygiene practices, Puja’s Kitchen ensures that every meal we serve is safe, delicious, and of the highest quality.

Get in touch

Address

Sree Nagar Path, Subash Pally, Lal Ganesh SREE NAGAR PATH, Lokhra Rd, Guwahati, Assam 781034

Contacts

+91 93877 42343
info@pujaskitchen.in

pujakitchenind@gmail.com